Warranty
Product | Warranty |
---|---|
Symmetry | 2 years onsite warranty |
Elon 1 | 2 years onsite warranty |
Elon 2 | 2 years onsite warranty |
Lucid Single | 2 years onsite warranty |
Lucid Twin | 2 years onsite warranty |
Lucid Round | 2 years onsite warranty |
Chaser | 2 years onsite warranty |
Halcyon LED strip | 2 years onsite warranty |
Lego-S | 2 years onsite warranty |
Lego-M | 2 years onsite warranty |
Lego-L | 2 years onsite warranty |
Brixton Bulb | 1 year carry in warranty |
Included Service / Coverage | Onsite Warranty | Carry In Warranty |
---|---|---|
LED failure | Yes | Yes |
Driver failure | Yes | Yes |
Mechanical failure | Yes | Yes |
Failure caused by improper handling / installation by VIO, or 3rd party installers arranged by VIO | Yes | Yes |
Failure caused by improper handling / installation by user and/or installers arranged by user | No | No |
Lighting troubleshooting by phone / email | Yes | Yes |
Onsite lighting troubleshooting | Yes* | No |
Software / network connectivity related troubleshooting by phone / email | Yes | Yes |
Onsite software / network connectivity related troubleshooting | No | No |
*S$60 transportation fee applies if it is found that the cause of the problem is due to the improper handling / installation by user and / or installers arranged by user.