Warranty
| Product | Warranty |
|---|---|
| Symmetry | 2 years onsite warranty |
| Elon 1 | 2 years onsite warranty |
| Elon 2 | 2 years onsite warranty |
| Lucid Single | 2 years onsite warranty |
| Lucid Twin | 2 years onsite warranty |
| Lucid Round | 2 years onsite warranty |
| Chaser | 2 years onsite warranty |
| Halcyon LED strip | 2 years onsite warranty |
| Lego-S | 2 years onsite warranty |
| Lego-M | 2 years onsite warranty |
| Lego-L | 2 years onsite warranty |
| Brixton Bulb | 1 year carry in warranty |
| Included Service / Coverage | Onsite Warranty | Carry In Warranty |
|---|---|---|
| LED failure | Yes | Yes |
| Driver failure | Yes | Yes |
| Mechanical failure | Yes | Yes |
| Failure caused by improper handling / installation by VIO, or 3rd party installers arranged by VIO | Yes | Yes |
| Failure caused by improper handling / installation by user and/or installers arranged by user | No | No |
| Lighting troubleshooting by phone / email | Yes | Yes |
| Onsite lighting troubleshooting | Yes* | No |
| Software / network connectivity related troubleshooting by phone / email | Yes | Yes |
| Onsite software / network connectivity related troubleshooting | No | No |
*S$60 transportation fee applies if it is found that the cause of the problem is due to the improper handling / installation by user and / or installers arranged by user.